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how to access your account

You can view your account and make a payment online anytime!

Check your LOAN NUMBER on your mortgage statement and select the correct button below to access your account.

Reminder: You will login with your USER NAME, which is not the same as your LOAN NUMBER. Your user name is also on your mortgage statement.

My Loan # Begins With OT

My Loan # Begins With RM

My Loan # Doesn’t Begin With OT or RM

If you have issues logging in, please email

having trouble?

Contact the Mortgage Servicing Team at or 704.716.7047.

Habitat for Humanity of the Charlotte Region service area

House Size Policy

Household SizeBedrooms
Single adult or couple with no children2
Single adult or couple with 1 child3
Single adult or couple with 2 children3
Single adult or couple with 3 children 4
Single adult or couple with 4 children*4
Single adult or couple with 5 or more children5
Single adult or couple with 4 children where age (13 or over), age difference (4 yrs or more apart), or gender doesn't allow sharing5

House sizes for households with multiple adults or adults who are not married will be considered on a case-by-case basis.

* Children of the same gender who are under 13-years-old and fewer than 4 years apart in age could be required to share a room.